What does family and patient centered care mean? We consider you a partner in care which means we want to hear from you, tell us about yourself and what is important to you. The nurse-patient relationship is the foundation of excellent care for achieving quality outcomes. We believe your involvement increases confidence in care and positively impacts the relationship with care providers.
Overlake is committed to providing patient centered care with our focus on our relationship with the patient and family. If you are anticipating having your baby at Overlake, you can expect to receive personalized care in a variety of ways.
- An important first step is going over your “plan of care” and answering any questions you might have.
- Next, you can expect a bedside report so that at change of shift you can expect to be included in the report and hand off of your care at the bedside.
- Another personal touch is the white board in each room, a communication tool that is updated with your preferences.
We will work with you during your stay. Our partnership includes caring for you and your precious baby. We understand family and friends are important. There are no visitor restrictions unless requested by you.
The benefits to our patient centered care include: higher quality care, greater patient satisfaction, and a relationship of trust between patient and nurses. It is an honor and a privilege to care for new mothers, babies and the whole family.